Contact Us Now: (303) 607 9999

Technical Specialist

Marathon Document Solutions seeks a Technical Specialist for full time or part time employment.
This is a full-time production environment position for the conversion of data and images to client specified formats using Law PreDiscovery and Relativity Software. Qualified candidates will be dynamic, high integrity individuals who are adaptable and innovative, team players that enjoy the challenge of employment within a service-based environment. Ability to work in a fast-paced production environment while maintaining proper priorities and scheduling.

Tasks Include:
Creation of final delivery media
Setup and conversion for print projects
Data validation and QC of imaging products
Quality and timeliness of all client deliverables
Scheduling with production to ensure client expectations and deadlines are met
Interaction with attorneys, paralegals, and corporations in large-scale litigation prep
Utilizing software and scripting skills to design custom solutions
Learning new skills independently to effectively solve problems
Documentation of processes and solutions to enable team collaboration

Qualifications Include
Customer service oriented, maintain a high level of customer care for established and new customers
Must have a client-centric, professional manner
Ability to handle confidential information appropriately
Ability to work alone or cooperatively as part of a team
Effective verbal and written communication skills
Ability to work effectively under pressure to meet client deadlines
Effective organizational skills are essential
A working knowledge imaging/data processing applications: Ipro, Concordance, Summation, Relativity
Strong skills using MS Excel
Must be detail oriented
A strong understanding of the relational database concept is a plus
Advanced text editing skills: TextPad, Notepad++, or similar a plus
Previous experience in eDiscovery or litigation support a plus but not required
Programming/Scripting knowledge a plus but not required
We offer health Ins.
Profit Sharing
If you meet the above qualifications please e-mail your resume.

Customer Service Representative (CSR)

Marathon Documents Solutions (MDS) Denver, CO has an opening for our CSR position which is a vital role within our organization. The position is customer facing working within the sales and production teams. This candidate needs to have strong communication skills, high level attention to detail, be willing to learn on the fly within a high pace environment and be able to lift boxes up to approximately 35lbs.

Our ideal candidate would be self-motivated interested in building a solid foundation with advancement within our organization. This is a full-time position that offers medical, dental, 401K and hourly or salary depending on experience. Customer Service Representative must be 21 years of age with a clean driving record in order to drive the company van including interacting with clients, recording job requirement information by taking information from the client and checking in the received work orders.

Additonal Job Requirements:
· Educate customers on capabilities and services provided by MDS
· Create and maintain positive relationships with customers
· Complete work orders accurately matching MDS and client workflow
· Obtain accurate job specifications from customers
· Pick up and deliver finished jobs with invoices to clients
· Properly assess and price jobs matching client pricing guide
· May be required to work additional hours beyond normal schedule to meet customer deadlines, which may include evenings, weekends and/or holidays
· Quality checking on all completed jobs
· Assist in other areas as required with production or sales when needed

Our Address

700 17th Street Suite 800
Denver, Colorado 80202

Phone: (303) 607 9999
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